Compliments and Complaints
Compliments:
- We are always pleased to know if you think something has gone well
- Like every one we enjoy being told when we have got something right
- A number of parents always make a point of doing this and we find that it helps in planning whether or not something should continue or be repeated
- We genuinely welcome your opinions
- A note or quick word to the teacher concerned or to the head will be greatly valued.
Queries or complaints:
- Most complaints are the results of misunderstandings
- If the relationship between home and school is good then queries made politely will be dealt
- with sympathetically, quickly and to everyone’s satisfaction
- We expect pupils, staff and parents to listen carefully to each other
- We expect parents and staff to enjoy mutual confidentiality
If you have any concerns:
If you have a concern the school would like to hear about it.
- You can be assured that whatever the nature of your concern, the school’s support for your child will not change in any way. All concerns will be properly considered.
- School should be informed about a concern as soon as possible, so that it can be investigated.
- Many concerns can be quickly resolved with goodwill, often by making early contact with the class teacher.
While you cannot always expect school to agree with your point of view, your concerns will be properly considered and if there are lessons to be learned which will prevent a problem arising again, then the school will take action. Your role as a parent or carer, and your views, are important. We are committed to listening to, and working with, parents and carers.
Stages – The school has 3 stages to its complaints procedures.
Timeliness – The school endeavours to deal with complaints as quickly and efficiently as possible. Time frames will be judged on an individual basis dependant on the nature of the complaint and the stage at which the complaint has reached. Timescales will always be shared.
How to make a complaint:
The flow chart below shows the process visually and this is explained comprehensively further down this page.
